CRM Automation Manager (f/m/diverse) – Hybrid
Why only watch when you can be part of it? Europe’s smartest travel platform does not develop by itself.
In order to achieve our high ambitious goals, we are looking for clever minds, trouble-shooter, implementers and communication talents. With more than 40 million annual customers worldwide, Eurowings is one of the leading airlines in the European market. Eurowings Digital is a subsidiary of Eurowings Aviation and transforms the Eurowings brand from an airline to a holistic, digital travel companion for the entire travel chain.
Do you share our passion for the world of travel and want to be part of a driven and high-performing team? Apply now as CRM Automation Manager (f/m/diverse) – Hybrid/Remote and take responsibilities in the development of Europe´s leading travel platform.
Your Mission
As a CRM Automation Manager (f/m/diverse) – Hybrid/Remote you are responsible for the setup and maintenance of marketing campaigns and programs in our email marketing platform and functionalities system, from coding modern, responsive templates to segmenting audiences and deploying programs.
Your Tasks
- With your HTML/CSS knowledge, you create modern, advanced email templates, design and modules
- You work closely with CRM managers and external partners in order to translate content copies into email and push campaigns
- You closely work on data sources and mapping, create lists, consume data for segmentation and personalization and support with new data integrations within the marketing platform
- You foster the development of a state of the art CRM infrastructure together with the rest of the team by implementing tracking
- You execute programs for the perfect orchestration through different channels (email, push, SMS)
- You are a CRM platform expert (e.g. Responsys, Salesforce etc) and implement the latest new features.
Your Profile
- 3+ years of experience in CRM field and marketing automation
- Experience working with CRM and campaign management platforms
- Must have proven programming skills in HTML and SQL. Skills in Python or Javascript are a plus
- Working knowledge of email campaign best practices including list and subscribers’ management, deliverability and compliance (GDPR)
- Experience with tracking (e.g. Google Analytics, Exact Tag, Adobe Analytics or similar)
- Fantastic stakeholder management skills, with the ability to collaborate with internal and external stakeholders
We are an equal opportunity employer and value diversity at our Company.
Eurowings Digital Benefits
We value your performance and offer you plenty of advantages 🎊
- Fly with friends and family around the world by using the entire Lufthansa and partner network
- Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
- With the JobTicket you can use public transports for a minimum amount of money in Cologne´s region
- Get discounts across a large range of brands (e.g. Telekom, Urban Sports, Apple, Sixt, Bosch…)
- With Lunchit, Eurowings Digital finances 2 euros of your lunch on working days!
Drive your career growth 🎓
- Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
- Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
- Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
- Every year you will get a training budget for meetups, conferences, trainings, coaching
- You can improve your (German) language skills through our online and onsite courses
- With your Linkedin Learning account you access plenty of additional trainings and courses
We bring a unique environment, where we make it happen 🙌
- Participate directly in the creation of our product that helps millions of customers create amazing travel memories
- Feel at home in our (English speaking) international & diverse team
- Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
- Feel our unique atmosphere: a start-up spirit integrated in a big company
- With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
- Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
- Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
- Four partners (HR Manager, Team Lead, Mentor, Buddy) will support and guide you in your first weeks. Additionally, you start your journey with our Welcome Days where you get all key information about our company
- #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!
Apply
Once you submit your application, we will get in touch with you as quickly as possible. We will contact you to arrange an initial telephone interview to get to know you.
Getting to know each other
If you pass the first phone interview, you will be invited to visit us in Cologne. During our Peer and Company fit interviews, you will get to know not only your potential future team, but also people from other teams. You will have the opportunity to introduce yourself, your skills as well as your field through a technical challenge. During these conversations (a Peer interview and a Company fit interview), you will get all the information you want about the position you applied for and our company culture. If the team makes a positive decision, there will be a final interview with the leadership team.
Welcome to Eurowings Digital
Once you have convinced us, you can start straight away as part of the team. Our on-boarding program and dedicated people will support you on your way to your first day in the team but also during your first weeks in the company. Welcome to our team, welcome to Eurowings Digital!
