Head of Category Management - Digital Services & Loyalty (m/f/diverse) - Hybrid
Why only watch when you can be part of it? Europe’s smartest travel platform does not develop by itself.
In order to achieve our high ambitious goals, we are looking for clever minds, trouble-shooter, implementers and communication talents. With more than 40 million annual customers worldwide, Eurowings is one of the leading airlines in the European market. Eurowings Digital is a subsidiary of Eurowings Aviation and transforms the Eurowings brand from an airline to a holistic, digital travel companion for the entire travel chain.
Eurowings Digital
We are dreamers doers, and enthusiasts. Digital travel experiences are in our DNA. Our mission is to offer our customers a seamless travel experience. Therefore, we are continuously working hard to create the digital travel companion of the future which will support and empower our customers with relevant information and smart services throughout their entire trip.
Here at Eurowings Digital we are 100% Agile, 100% Customer Centric and 100% Digital.
Come, join us at Eurowings Digital in this newly created role as “Head of Category Management – Digital Services & Loyalty” where over 40 million annual customers worldwide in more than 50 countries will experience the impact of your team’s work….!
Your Mission
As the “Head of Category Management – Digital Services & Loyalty” you will be responsible for maximising the business contribution delivered by Eurowings' digital services and loyalty products. You will also be leveraging the commercial success that is driven by customer satisfaction, process efficiency and loyalty, and making this impact tangible in facts & figures while also being accountable for the definition of the digital services portfolio and Eurowings Loyalty strategy, pathing the way to execution for strategic and tactical measures, as well as diligent performance monitoring of his/her categories.
Your Tasks
- Translating & balancing customer’s needs, market trends, transactional data, and stakeholder expectations into viable business ideas and business models as a foundation of a sustainable digital services & loyaltystrategy in line with company targets
- Guiding the team of category managers to define clear milestones in achieving the strategy and KPIs
- Clearly and effectively communicating priorities within backlog and improvement for service categoriesto all relevant stakeholders across the company
- Promoting cross-organisational collaboration with other teams (marketing, product management, sales,and others) to further strategically and continuously grow the capabilities of our digital services portfolio and loyalty program
- Developing capable, diverse, and cohesive teams through servant leadership to maximize collective skills and talent.
Your Profile
- Outstanding experience of driving consumer and customer centricity and driving a consumer led agenda to drive growth in the business and customer satisfaction.
- Proven experience in being a trusted and recognised leader, consistently demonstrating credibility in cross-functional interactions
- Experience in leading teams to achieve common goals including, people development, resource allocation, motivating staff to inspire high performance and achievement of exceptional results
- Previous experience using agile methodology as a way of working
- Experience in eCommerce, Category Management and/or Airline and Loyalty Management.
Please apply with the English version of your CV and/or Cover letter.
To learn more about us and the amazing journey we are on please visit:
We are an equal opportunity employer and value diversity at our Company.
Eurowings Digital Benefits
We value your performance and offer you plenty of advantages 🎊
- Fly with friends and family around the world by using the entire Lufthansa and partner network
- Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
- With the JobTicket you can use public transports for a minimum amount of money in Cologne´s region
- Get discounts across a large range of brands (e.g. Telekom, Urban Sports, Apple, Sixt, Bosch…)
- With Lunchit, Eurowings Digital finances 2 euros of your lunch on working days!
Drive your career growth 🎓
- Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
- Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
- Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
- Every year you will get a training budget for meetups, conferences, trainings, coaching
- You can improve your (German) language skills through our online and onsite courses
- With your Linkedin Learning account you access plenty of additional trainings and courses
We bring a unique environment, where we make it happen 🙌
- Participate directly in the creation of our product that helps millions of customers create amazing travel memories
- Feel at home in our (English speaking) international & diverse team
- Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
- Feel our unique atmosphere: a start-up spirit integrated in a big company
- With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
- Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
- Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
- Four partners (HR Manager, Team Lead, Mentor, Buddy) will support and guide you in your first weeks. Additionally, you start your journey with our Welcome Days where you get all key information about our company
- #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!
