Product Operations Manager (m/f/diverse) - Hybrid

Why only watch when you can be part of it? Europe’s smartest travel platform does not develop by itself.

In order to achieve our high ambitious goals, we are looking for clever minds, trouble-shooter, implementers and communication talents. With more than 40 million annual customers worldwide, Eurowings is one of the leading airlines in the European market. Eurowings Digital is a subsidiary of Eurowings Aviation and transforms the Eurowings brand from an airline to a holistic, digital travel companion for the entire travel chain.

Eurowings Digital

We are dreamers doers, and enthusiasts. Digital travel experiences are in our DNA. Our mission is to offer our customers a seamless travel experience. Therefore, we are continuously working hard to create the digital travel companion of the future which will support and empower our customers with relevant information and smart services throughout their entire trip.

Here at Eurowings Digital we are 100% Agile, 100% Customer Centric and 100% Digital.

Come, join us at Eurowings Digital in this newly created role as “Product Operations Manager” where over 40 million annual customers worldwide in more than 50 countries will experience the impact of your team’s work….!

Your Mission

In this newly created role as “Product Operations Manager” you will be key part of our Product Department in which you will be driving the quality of our products. You will also be responsible for organizing all quality related customer and business feedback while constantly ensuring and promoting a frictionless process and flow.

Your Task

  • Being the first level support for bugs and customer requests
  • Working hand in hand with the Head of XP and customer insights team when looking at unstructured / qualitative data
  • Supporting Product Owners in reproducing, analyzing and prioritizing various topics
  • Supporting QA in identifying issues
  • Recommending actions based on analysis of data
  • Conducting deep analysis of multiply possible courses of actions and then supporting the Product Owners in selecting the best possible solution for implementation
  • Support the Product Owners in managing and prioritizing the stabilization (bug) backlog
  • Collaborating with several stakeholders across various departments.

Your Profile

  • You have the ability to identify and define quality related customer and business feedback (bugs) connected with the product, organize it with the right priority and communicate it to others
  • Proven attention to detail with a great level of analytical skills
  • Creative, personable and a team player who is highly motivated, energetic and a hard worker
  • Experience in using quantitative and qualitative data and analytics to identify and proof the right severity and impact of case
  • Ability to identify and explain relevant cases according to volume, urgency and severity to get buy in from different stakeholders across the company where necessary
  • A good team player with a positive and can-do-attitude.

 

Please apply with the English version of your CV and/or Cover letter.

To learn more about us and the amazing journey we are on please visit:

Eurowings Digital - LinkedIn

 

We are an equal opportunity employer and value diversity at our Company.

 

Eurowings Digital Benefits

 

We value your performance and offer you plenty of advantages 🎊

 

  • Fly with friends and family around the world by using the entire Lufthansa and partner network
  • Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
  • With the JobTicket you can use public transports for a minimum amount of money in Cologne´s region
  • Get discounts across a large range of brands (e.g. Telekom, Urban Sports, Apple, Sixt, Bosch…)
  • With Lunchit, Eurowings Digital finances 2 euros of your lunch on working days!

 

Drive your career growth 🎓

 

  • Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
  • Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
  • Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
  • Every year you will get a training budget for meetups, conferences, trainings, coaching
  • You can improve your (German) language skills through our online and onsite courses
  • With your Linkedin Learning account you access plenty of additional trainings and courses

 

We bring a unique environment, where we make it happen 🙌

 

  • Participate directly in the creation of our product that helps millions of customers create amazing travel memories
  • Feel at home in our (English speaking) international & diverse team
  • Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
  • Feel our unique atmosphere: a start-up spirit integrated in a big company
  • With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
  • Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
  • Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
  • Four partners (HR Manager, Team Lead, Mentor, Buddy) will support and guide you in your first weeks. Additionally, you start your journey with our Welcome Days where you get all key information about our company
  • #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!

This is Eurowings Digital

Eurowings Digital is revolutionizing the travel sector: We are changing from an air travel service provider to a holistic travel companion. Eurowings Digital works with the latest tech. stacks and the data of 40 million customers. Our talents are challenged in the battle with the established giants of the industry.

Our recruiting process

Apply

Once you submit your application, we will get in touch with you as quickly as possible. We will contact you to arrange an initial telephone interview to get to know you.

Getting to know each other

If you pass the first phone interview, you will be invited to visit us in Cologne. During our Peer and Company fit interviews, you will get to know not only your potential future team, but also people from other teams. You will have the opportunity to introduce yourself, your skills as well as your field through a technical challenge. During these conversations (a Peer interview and a Company fit interview), you will get all the information you want about the position you applied for and our company culture. If the team makes a positive decision, there will be a final interview with the leadership team.

Welcome to Eurowings Digital

Once you have convinced us, you can start straight away as part of the team. Our on-boarding program and dedicated people will support you on your way to your first day in the team but also during your first weeks in the company. Welcome to our team, welcome to Eurowings Digital!