UX Researcher - German Speaking (all genders) - Hybrid

We are dreamers, doers, and enthusiasts....! 

 

Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience. 

As UX Researcher (f/m/diverse) you are part of a cross-functional team. You play a crucial role in our experience team and you work in close collaboration with Product Designers, Product Owners and Data Analysts, helping them to do the right decisions based on qualitative and quantitative research insights. You support our teams in integrating user research methods into product development and design processes. You will lift the level of customer centric thinking within various teams. Providing a foundation of data and insights you will empower your colleagues to make the right decision when building products and services.

What you’ll do

  • Discover: With strong empathy, you’ll help us to build a deep understanding of problems and needs of our website and app users – by conducting first level research and gathering insights from our various digital and analogue customer touch points
  • Define: You convert problem statements and insights into opportunities – you help our teams to make product decisions based on user statements, exploratory research as well as quantitative and qualitative data
  • Develop: With a strong understanding of research methodologies, you set the stage for user research at Eurowings Digital – by preparing, executing and analysing usability tests, moderating customer workshops or leading through user labs
  • Deliver: You convert your insights and findings into recommendations of action for the squads. To enrich our product strategy over time, you validate personas, user journeys and product strategy in collaboration with the Product Design team to communicate insights across development teams and the whole company

What you’ll need

  • Approximately 2-4 years’ experience working at customer-focused product companies or digital agencies, where you were part of delivering an outstanding user experience
  • A degree in psychology, social sciences, human-machine interaction, user experience design or similar and/or proven relevant professional experience
  • A deep understanding of research methodologies and UX principles in general.
  • Expertise in qualitative and moderated research methods. Ideally you have good knowledge of quantitative and unmoderated methods
  • First experience with the creation and maintenance of user panels and insights repositories
  • An understanding of Web Analytics (Google/Adobe) as well as voice of customer analytics and you know how to include data with research insights
  • Fluent in both German and English

What you’ll bring

  • Strong communication and presentation skills in order to pitch and validate long term user research strategies with your peers
  • You know the scrum process and methods like design thinking or design sprints
  • Ability to motivate yourself and your colleagues to strive for the best user experience

If you have a case study or other excerpt of your work as an online portfolio or a PDF file, please send it along with your application. Applications without a portfoilio/case study or similar are unlikely to be considered

 

We are an equal opportunity employer and value diversity at our Company

 

Eurowings Digital Benefits

 

We value your performance and offer you plenty of advantages 🎊

 

  • Fly with friends and family around the world by using the entire Lufthansa and partner network
  • Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
  • Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch…)
  • With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days!

 

Drive your career growth 🎓

 

  • Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
  • Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
  • Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
  • Every year you will get a training budget for meetups, conferences, trainings, coaching
  • You can improve your (German) language skills through our online courses
  • With your Linkedin Learning account you access plenty of additional trainings and courses

 

We bring a unique environment, where we make it happen 🙌

 

  • We love dogs! Feels free to bring your doggo to the office :) They can "work" from our separate dog office 
  • Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable 
  • Participate directly in the creation of our product that helps millions of customers create amazing travel memories
  • Feel at home in our (English speaking) international & diverse team
  • Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
  • Feel our unique atmosphere: a start-up spirit integrated in a big company
  • With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
  • Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
  • Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
  • #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!

This is Eurowings Digital

Eurowings Digital is revolutionizing the travel sector: We are changing from an air travel service provider to a holistic travel companion. Eurowings Digital works with the latest tech. stacks and the data of 40 million customers. Our talents are challenged in the battle with the established giants of the industry.

Our recruiting process

Apply

Once you submit your application, we will get in touch with you as quickly as possible. We will contact you to arrange an initial Get2Know interview to exchange with you in more detail.

Getting to know each other

If you pass the first Get2Know interview, you will be invited to a further exchange (=Peer Interview). During our Peer Fit interview, you will get to know not only your potential future team but also people from other teams. You will have the opportunity to introduce yourself, your skills as well as your field through a technical challenge. During this conversation, you will get all the information you want about the position you applied for and our company culture. If the team makes a positive decision, there will be a final interview with the leadership team.

Welcome to Eurowings Digital

Once you have convinced us, you can start straight away as part of the team. Our onboarding program and dedicated people will support you on your way to your first day in the team but also during your first weeks in the company. Welcome to our team, and welcome to Eurowings Digital!