CRM Automation Expert (all genders) - Hybrid
We are dreamers, doers, and enthusiasts....!
Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience.
As a CRM Automation Expert (all genders) - Hybrid, you are responsible for the setup and maintenance of marketing campaigns and programs in our email marketing platform and functionalities system, from coding modern, responsive templates to segmenting audiences and deploying programs.
What you’ll do
- Create modern, advanced email templates, design and modules using your advanced knowledge of HTML/CSS
- Collaborate with CRM managers and external partners in order to translate content copies into email and push campaigns
- Foster the development of a state of the art CRM infrastructure together with the rest of the team by implementing tracking
- Execute programs for the perfect orchestration through different channels (email, push, SMS) and platforms (CDP, CMP, CRM, marketing automation tools)
- You are a marketing automation/CRM platform expert (e.g. Oracle Responsys, Microsoft Dynamics 365, Salesforce, or similar) and implement the latest new features
- Work closely on data sources and mapping, create lists, consume data for segmentation and personalization and support with new data integrations within the marketing platform
What you'll need
- Approximately 5 years' of experience in the CRM field and marketing automation
- Experience working with CRM and campaign management platforms
- Working knowledge of email campaign best practices including list and subscribers’ management, deliverability and compliance (GDPR)
- Exceptional programming skills in HTML and SQL. Skills in Python or Javascript are a plus
- Advanced knowledge using tracking tools (e.g. Google Analytics, Exact Tag, Adobe Analytics or similar)
- Fluent business English skills (minimum B2+). Additional languages a plus
What you'll bring
- Fantastic stakeholder management skills, with the ability to collaborate with internal and external stakeholders
- Expertise working in cross-functional teams
- A data driven mindset
We are an equal opportunity employer and value diversity at our Company
Eurowings Digital Benefits
We value your performance and offer you plenty of advantages 🎊
- Fly with friends and family around the world by using the entire Lufthansa and partner network
- Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
- Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch…)
- With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days!
Drive your career growth 🎓
- Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
- Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
- Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
- Every year you will get a training budget for meetups, conferences, trainings, coaching
- You can improve your (German) language skills through our online courses
- With your Linkedin Learning account you access plenty of additional trainings and courses
We bring a unique environment, where we make it happen 🙌
- We love dogs! Feels free to bring your doggo to the office :) They can "work" from our separate dog office
- Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable
- Participate directly in the creation of our product that helps millions of customers create amazing travel memories
- Feel at home in our (English speaking) international & diverse team
- Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
- Feel our unique atmosphere: a start-up spirit integrated in a big company
- With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
- Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
- Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
- #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!
Apply
Once you submit your application, we will get in touch with you as quickly as possible. We will contact you to arrange an initial Get2Know interview to exchange with you in more detail.
Getting to know each other
If you pass the first Get2Know interview, you will be invited to a further exchange (=Peer Interview). During our Peer Fit interview, you will get to know not only your potential future team but also people from other teams. You will have the opportunity to introduce yourself, your skills as well as your field through a technical challenge. During this conversation, you will get all the information you want about the position you applied for and our company culture. If the team makes a positive decision, there will be a final interview with the leadership team.
Welcome to Eurowings Digital
Once you have convinced us, you can start straight away as part of the team. Our onboarding program and dedicated people will support you on your way to your first day in the team but also during your first weeks in the company. Welcome to our team, and welcome to Eurowings Digital!
