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Team

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100% Agile

At Eurowings Digital, we work in a full agile environment: OKRs, Scrum & Kanban are our tools to make us flexible, efficient and responsive in a market where trends and customer needs are constantly moving.

100% Customer centered

Our structure is based on three main areas: Experience & Technology, Sales & Product, Operation & People Our organization is structured in a way to cover all our customer needs all along their journey with Eurowings. Every area is subdivided in teams. All of our teams are interdisciplinary and continuously working together. Discover our teams just below!

100% digital

AEM, Java, Kotlin, CI/CD: we are using the latest tools and technologies, finding always a balance between our industry requirements and our customer expectations

Digital Experience team

The Digital Experience team is the voice of our customers. In this team, our Product and Experience owners as well as our Designers are in charge to realize current and future needs of customers. More than that, the team is passionate about creating experiences that our customers will never forget. The team members are working directly in our squads. These squads are all displayed along our customer journey. Among others, we have one squad dedicated to the booking topics, one to the post-sales services or one for our mobile application.

Project Management team

“The Project Management Office (PMO) is to be understood as an overarching steering unit. In addition to setting up, maintaining & supporting (agile) processes and standards throughout the company, the PMO is also responsible for prioritizing and providing a companywide overview of all ongoing initiatives. Furthermore, the PMO deals with overall budget controlling and ensures transparency regarding resource allocation and the associated costs.” Esther – Manager PMO

Sales and Product team

Our sales team selects and creates the right offers at the right time, with the right content for our customers. Our Content Managers ensure that our customers will easily find the information they need in the Eurowings platforms. Additionally, our Performance Marketing Manager and analysts are in charge of our marketing performance. Their analysis and optimizations at this level is crucial to prepare the best offers for our future customer experience.

Ancillaries team

“Being a low-cost airline, the ancillary services and products have a key role in our business model. We aim to design products that cater our customer needs and provide a shopping experience where every customer can tailor their own flight to his/her specific needs. Our main tasks and challenges are to contribute to the ongoing business model transformation by redesigning product features, providing an optimal, personalized upselling experience on all digital and physical touchpoints, and optimizing pricing strategies with a data-driven approach. When it comes to the partners service, we are constantly trying to enrich our partner portfolio to meet customer expectations and needs in line with the idea of the Travel Assistant.” Doro - Product Manager Flight Ancillaries

People team

The HR team takes care of the journey of our team members at Eurowings Digital. From the recruitment and on-boarding phase, to the organization of the daily HR administration and the personal growth of every team member, we are dedicated to create the right environment for our people´s success.

Development team

Being a digital company, we give a core place to our Tech. team. This team is directly working within our squads. Therefore, every team member can efficiently bring his expertise and ideas in every step of our projects’ evolution. Discover here the vision of a team member: "As a Frontend Developer, my mission is to make a designer’s work come into life using some great tools and technologies. Frontend is like the bridge between the designer’s works and the backend. As uncle Ben would say: `With great power comes great responsibility.´ I try to live by that to give our users the best experience." Aljona – Frontend Developer

Data and BI team

Working in the jungle of data, the team is first in charge to collect, transform and cluster Eurowing´s customer data. After this step, the main goal of the team is to deliver precise and relevant quantified information to all stakeholders who need it. This data is essential for all our decisions and strategies.

Digital Services team

"The vision of our Digital Services team is to protect, guide and support our customers before, during and after their journey - that means also when something is going wrong. Together with our squads we are building digital self-services that our customers can use 24/7 without needing assistance of a service agent. Our Digital Services team is working closely together with colleagues from our customers relations, ground operations and IT department to understand customers needs and built the best and most relevant features." Christina - Head of Digital Services

Operation team

"As a Scrum Master at Eurowings Digital, I act as the key driver and problem solver in our agile company, working within a team, but also within the entire organization. Together with the Operation team I optimize the collaboration in such a way that the value generated by our squad teams is maximized." Rebecca – Scrum Master

Digital Experience team

The Digital Experience team is the voice of our customers. In this team, our Product and Experience owners as well as our Designers are in charge to realize current and future needs of customers. More than that, the team is passionate about creating experiences that our customers will never forget. The team members are working directly in our squads. These squads are all displayed along our customer journey. Among others, we have one squad dedicated to the booking topics, one to the post-sales services or one for our mobile application.

Data and BI team

Working in the jungle of data, the team is first in charge to collect, transform and cluster Eurowing´s customer data. After this step, the main goal of the team is to deliver precise and relevant quantified information to all stakeholders who need it. This data is essential for all our decisions and strategies.

Digital Services team

"The vision of our Digital Services team is to protect, guide and support our customers before, during and after their journey - that means also when something is going wrong. Together with our squads we are building digital self-services that our customers can use 24/7 without needing assistance of a service agent. Our Digital Services team is working closely together with colleagues from our customers relations, ground operations and IT department to understand customers needs and built the best and most relevant features." Christina - Head of Digital Services

Sales and Product team

Our sales team selects and creates the right offers at the right time, with the right content for our customers. Our Content Managers ensure that our customers will easily find the information they need in the Eurowings platforms. Additionally, our Performance Marketing Manager and analysts are in charge of our marketing performance. Their analysis and optimizations at this level is crucial to prepare the best offers for our future customer experience.

People team

The HR team takes care of the journey of our team members at Eurowings Digital. From the recruitment and on-boarding phase, to the organization of the daily HR administration and the personal growth of every team member, we are dedicated to create the right environment for our people´s success.

Development team

Being a digital company, we give a core place to our Tech. team. This team is directly working within our squads. Therefore, every team member can efficiently bring his expertise and ideas in every step of our projects’ evolution. Discover here the vision of a team member: "As a Frontend Developer, my mission is to make a designer’s work come into life using some great tools and technologies. Frontend is like the bridge between the designer’s works and the backend. As uncle Ben would say: `With great power comes great responsibility.´ I try to live by that to give our users the best experience." Aljona – Frontend Developer

Project Management team

“The Project Management Office (PMO) is to be understood as an overarching steering unit. In addition to setting up, maintaining & supporting (agile) processes and standards throughout the company, the PMO is also responsible for prioritizing and providing a companywide overview of all ongoing initiatives. Furthermore, the PMO deals with overall budget controlling and ensures transparency regarding resource allocation and the associated costs.” Esther – Manager PMO

Ancillaries team

“Being a low-cost airline, the ancillary services and products have a key role in our business model. We aim to design products that cater our customer needs and provide a shopping experience where every customer can tailor their own flight to his/her specific needs. Our main tasks and challenges are to contribute to the ongoing business model transformation by redesigning product features, providing an optimal, personalized upselling experience on all digital and physical touchpoints, and optimizing pricing strategies with a data-driven approach. When it comes to the partners service, we are constantly trying to enrich our partner portfolio to meet customer expectations and needs in line with the idea of the Travel Assistant.” Doro - Product Manager Flight Ancillaries

Operation team

"As a Scrum Master at Eurowings Digital, I act as the key driver and problem solver in our agile company, working within a team, but also within the entire organization. Together with the Operation team I optimize the collaboration in such a way that the value generated by our squad teams is maximized." Rebecca – Scrum Master

Become part of our team

You live digital and you are passionate about the world of travel?
You recognize yourself in our company culture?
You want to take responsibility in tomorrow´s challenges?
Find out if your know-how is what we are looking for.

All Jobs Data Platform Eurowings Holidays GmbH Performance & CRM Marketing Product & Digital Experience Testing Web Development

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